MostStackSupport
We answer within one business day.
Write to support@moststack.com with your store's .myshopify.com domain and, if it's about a specific import or sync, the supplier's name and the time it ran. The app's history page has a link to each run you can paste.
Common questions
- An import stopped. Open the supplier in the app: the notice says why (empty file, far fewer rows, too many products removed). If the file is right, use Import anyway.
- Products don't match. Check the SKU column mapping, and the supplier's "not in store" report, which lists the rows that found no product.
- Quantities look wrong. Look at the sync's rules and the worked example under them; the run's report shows the quantity before and after for each variant.
- Emailed files aren't picked up. Confirm the forwarding address in Connections, and that Gmail's forwarding confirmation was accepted in the app.